Policies

Reserve online or call (804) 304-5750

 

Delivery Area

We offer free delivery within a 20 mile radius of the center Richmond, VA. area. Outside of that is a $1.75/per mile fee. If you are not sure if your party is outside of our free delivery area, please don't hesitate to call.

County service areas: Richmond, Goochland, Powhatan, Henrico, Hanover, and Chesterfield.

Rental Agreement/Safety Rules/Operating Instructions

Upon making your reservation, you will receive an email with an attachment containing a copy of our "Safety, Liability & Assumption of Risk Form". Please read over this document and feel free to contact us by phone or email if you have any questions. Safety rules are also listed below. On the day of your event, our representative will have a copy of this document and will need your signature at the time of delivery.

Methods of Payment
We accept Credit Cards (Master Card, Visa, American Express, Discover, JCB, Diners), cash and check. We charge a $40 fee for all returned checks. A company check is also acceptable for businesses, religious organizations & schools.

Weather/Cancelation Policy
Being that we don't require a deposit there is no penalty for an event cancelation. If bad weather or urgent situation may arise we just ask that you give us proper notice. At this time we can talk about a reschedule date if wanted.

Surface & Yard Requirements
The surface on which we set up the inflatable must be flat and clear of any sharp objects, such as sticks and rocks. There should be no low hanging tree branches or power lines overhead. Concrete or asphalt surfaces are fine, just be sure to let us know ahead of time so we bring the appropriate equipment to secure the inflatable.

Electrical Requirements
We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated. This is a standard garage outlet. If an outlet is unavailable we also rent generators.

Delivery vs. Customer Pick-up
At this time we do not offer customer pick-up for any of our equipment. We take care of the delivery and setup.

Safety
Richmond Bounce & Party ask that all participants take safety rules very seriously as for they for your safety. Below are list of safety guideline that must be followed.

 

1. Drinks, food, and pets are not permitted in or around inflatable/rental.

 

2. Shoes and all footwear should be removed before entering the inflatable/rental.

 

3. All participants must enter the inflatable/rental using the provided inflatable entrance ramp. Running or jumping through the door is not permitted.

 

4. Leaning, running, jumping, bouncing or pulling on or against the interior/exterior walls of the inflatable/rental is not permitted.

 

5. Jumping on or near the inflatable/rental entrance ramp or entrance area is not permitted so children entering the inflatable/rental are not injured.

 

6. When using inflatables all participants must remove any sharp objects. This includes but is not limited to all jewelry and glasses.

 

7. Participants not following the rules after being warned should be asked to exit the inflatable/rental.

 

8. Wrestling flips and other inappropriate behavior is not permitted in the inflatable/rental.

 

9. Please be mindful of different size children playing together. Children should be grouped according to size. Small with small and large with large.

 

10. Unfortunately participants over 200lb are not permitted. The maximum capacity should never be exceeded, please follow the maximum capacity chart below.

 

Unit Size	Maximum People	Minimum Height	Maximum Height
15’ x 15’	8	36”	70”
18’ x 19’	9	36”	70”

 

Emergency Policy
There are various reasons that emergencies happen and the following list contains just a few examples of these emergencies and how they can be handled. Please keep in mind that these are only guides and to use common sense if an emergency arises.

 

1. If it rains, do not use the inflatable/rental. The surface of the inflatable/rental is extremely slippery when wet. Please have all participants exit the inflatable/rental.
 

2. If the wind becomes excessive, all participants should exit the bounce house/rental and then the bounce house/rental should be deflated.

 

3. In the case of lightning, immediately stop use of the inflatable/rental.

 

4. If anchors come loose during operation, immediately stop use of the inflatable/rental and contact Richmond Bounce & Party.

 

5. If electrical power is lost, all participants should be removed from the inflatable/rental and then:

     a. Check to see if the blowers have come unplugged or the cords are unplugged from the outlet. If so, plug them back in and the inflatable/rental will re-inflate.

     b. Confirm tie downs are still properly connected.

     c. If problem still exists contact Richmond Bounce & Party.

 

6. When using inflatables all participants must remove any sharp objects. This includes but is not limited to all jewelry and glasses.

     a. Have all participants exit the inflatable/rental.

     b. Write down what and when the damage occurred.

     c. Contact Richmond Bounce & Party.